Voice Mail
To enable voicemail on your account, log in to www.ameravoice.com website. In the menu on the left you will find a button named “Follow Me” – click it. The following screen will appear:
Click on Add a New Follow Me Number. The following screen will appear.
Check the box marked Voicemail. Check each reason you would like the call to go to voicemail. When finished, click the GREEN Circle to save your selection. The following screen will appear showing your voicemail settings.
Checking voice messages through the web interface
Click on the “voice mail” button, the following screen will appear:
On this page is presented all messages divided into new, unheard and old. Additionally there is information on the date, time when a message was left and also the caller’s phone number.
Listening to the voice messages:
In order to listen to your voice messages, dial 999# directly from your ATA/Phone and follow the voice instructions.
If you want to check your voicemail messages from a regular phone first connect to one of our access numbers, and then dial 999#.
Recording your own welcome message
To record your own welcome message, dial 999# from your ATA/Phone and follow voice instructions.
Email notifications about new voice messages.
Information about newly received voice messages will be sent to you via email to the address speficified in your user’s profile. This email address can be changed from “Your profile” menu.
Forwarding incoming calls - Follow Me
Calls forwarding service is very useful when your virtual phone number is assigned to your ATA/Phone or your Softphone and you are currently offline. You can set call forwarding to your mobile phone, or any other phone. If a new call comes in and our system recognizes that you are offline, then the call will be instantaneously transferred to your predefined phone number.
You can define more than one phone number. For example when you want to be sure that the calls will reaches you, then add another phone number, e.g. your home phone. Call forwarding can also be set on other events like number busy and no answer.
To add a new forwarding rule click on “Calls forwarding” button and then click “add new”.
Set priority – that is a sequence in which the calls will be forwarded to defined numbers (the highest priority is 01), then put the phone number to which the calls will be directed and select the event or events which will trigger the forwarding process (you can select all three options).
Web Interface
AmeraVoice users have access to a web interface where they will find plenty of useful information related to their account and its history. To log in, enter your username and password which you have received via email after signing up, into the login fields in the right column on the main page www.ameravoice.com Having logged in successfully, you are in user’s zone. On the right you will find information on actual account balance. On the left is a menu with buttons which allows for easy navigation through the entire interface.
Calls history (CDR)
Click on the button “calls Detail Records” for the list of made calls to appear. It contains detailed information on the date/time of each call, called number, name of the destination (country) associated cost and call’s duration. The list of displayed entries can be narrowed for example to show only calls from last week or last month. Also you can download the full list to your computer in excel or text format.
Rates list
Your rates, which are applied while calculating your calls’ costs. Using filters you can easily find a rate for destination that interest you.
The whole rates list can be exported to CSV or XLS format.
Missed calls
After pressing “missed calls” button a list of unanswered calls will appear. It will show also details like calling party phone number, date/time and the reason why the call was not realized.
Phone book
You can enter phone numbers and corresponding names and then assign a speed dial numbers. Such numbers are useful when you call using callback or thru our access numbers. Then, instead of entering whole numbers you can just enter its short form.
Whole address book can be exported to xml file. It is also possible to import entries stored in the same format.
Hold, call waiting, call forwarding
These services are especially useful in connection with virtual numbers when more than one caller is trying to reach you at the same time. Below are some examples:
Example 1. Call waiting + hold for new incoming call. If you are ina conversation and at the same time someone is trying to call you, your phone should signal this by a beeping sound and/or display appropriate information on the phone’s display (with caller ID info). If you want to answer the newly coming call without dropping current conversation press hold – in many phones this function is executed by quick clicking on the phone’s cradle. As a result you will answer the second call while keeping the first one on hold. If you want to switch back to the first call just click hold again.
Example 2. Hold with dialing new number. If you answer a call and during conversation need to dial another number click on Hold. You should hear the dial tone allowing for placing new call. Dial a phone number and connect, at any moment you can switch back to the previous connection by clicking hold again. Every time you click hold it will switch between the connections.
Example 3. Call forwarding . It is analogous service to call forwarding offered on our system’s side. The difference is that in this case the forwarding is being initiated by your gateway/IP phone what means that they have to be registered (online) all the time. Call forwarding on the device’s level is to be configured in the device’s settings.
Adding funds to your Account
Having logged in to the system you can recharge your account at any time by adding your chosen amount.
To add funds just select the amount and click on the PROCEED button. You will be transferred to a secure payment gateway. At this gateway website you can securely enter your contact and credit card information for processing. Once your credit is approved, your account will be automatically updated with the amount you chose.
|